To become a 911 dispatcher, you generally need to follow these steps and meet certain qualifications:

1. Education and Basic Requirements:
   • Obtain a high school diploma or GED (some agencies may prefer or require further education such as an associate degree in criminal justice or related fields).
   • Be at least 18 years old.
   • Have basic computer literacy and proficiency in typing (often around 35 words per minute).
2. Relevant Experience:
   • Some experience in customer service or roles involving phone and computer use is often preferred or required.
   • Experience in call-taking, dispatching, or emergency services is beneficial but not always mandatory.
3. Certification and Training:
   • Complete mandatory training, which varies by state and agency but typically includes a basic telecommunicator course (around 40 hours).
   • Additional certifications may be required such as Emergency Medical Dispatch (EMD), Criminal Justice Information System (CJIS) use, or state-specific telecommunicator certifications.
   • Training covers emergency procedures, communication skills, call-taking and dispatch protocols, use of dispatch equipment, stress management, and local geography.
   • There may also be on-the-job training and mentoring after initial classroom training.
4. Background Checks and Assessments:
   • Pass background checks, criminal record checks, drug screening, psychological and physical evaluations.
   • Some agencies also require a polygraph test and hearing test.
5. Application and Testing:
   • Apply through local or state emergency services or police department websites.
   • Pass assessment tests that may include typing, decision-making, and critical thinking.
6. Residency:
   • Some locations require residency within the city or state (e.g., Boston requires residency for their dispatchers).

The hiring process might take several weeks to months, depending on the agency, the number of applicants, and specific local requirements. Once hired, continuous education and training are typically required to stay current in the field. These steps can vary depending on locality, so it's best to check with the local emergency services department for precise qualifications and requirements in your area.