OPay offers multiple customer service channels to assist users with their queries and issues:

• Phone Support:
  • General customer service hotline: +234 700 888 8328 or +234 1888 8329
  • POS merchant support: 0700 888 8329 or 01 8888329
  • These lines are available 24/7 with average hold times under one minute. Customers should be ready to provide identification details such as full name, phone number, or email when calling

• Email Support:
  • [email protected]
  • [email protected]
    These emails are monitored regularly for inquiries, complaints, and feedback

• WhatsApp Support:
  • WhatsApp number: +234 916 599 8936
    Users can add this number to their contacts and initiate a chat for customer care assistance

• Live Chat:
  • Available on the OPay website and mobile app for real-time support

• Social Media:
  • Twitter: @OPay_NG
  • Facebook: @OPayNigeria
  • Instagram: @OPay_NG
    Customers can reach out via these platforms, though response times may be slower than direct contact methods

• Physical Locations:
  • Head Office: 3, Allen Avenue, Ikeja, Lagos
  • Branches in Lagos, Abuja, Port Harcourt, and other Nigerian cities for in-person support

These channels provide 24/7 accessibility and quick resolution options, covering issues such as account problems, transaction disputes, app usage, and more. Customers are advised to provide clear details and relevant transaction information when contacting support for efficient assistance