The CommBank app was recently affected by a nationwide technical outage, causing disruptions to online banking services, payments, and ATMs across Australia. However, the issue has been fixed as of October 2, 2025, and all banking services, including the app, have been restored. If the app is still not working, it may be due to other reasons such as needing an app update, an outdated operating system, internet connection issues, or login detail problems. Here are some steps to try:

• Ensure the CommBank app is updated to the latest version.
• Check that your phone's operating system is updated.
• Verify that your NetBank login details are correct.
• Clear the app cache or cookies and restart your phone.
• Confirm you have a stable internet connection.

If problems persist after these steps, contacting CommBank support directly through the app or website for personalized help is recommended.