Poly AI is currently facing issues that are affecting its functionality. Users report problems such as unresponsiveness, error messages, freezing chats, and intermittent availability. These issues may stem from server connectivity problems, API rate limits, or regional internet service interruptions. Some users have tried common fixes like clearing cache, restarting devices, reinstalling the app, and trying different browsers or devices without full success. It appears to be a broader infrastructure or server-side issue rather than just isolated user device problems. There has also been little transparency or official status updates from Poly AI about these outages or performance issues, which adds to the confusion. Checking for account limits, regional outages, or privacy setting conflicts may help temporarily, but a resolution depends largely on Poly AI addressing the underlying technical problems on their servers.

For immediate troubleshooting, steps like clearing app cache, force-stopping the app, reinstalling, updating to the latest version, and ensuring a stable internet connection are recommended based on common user experiences with the Poly AI app.