Snapchat is not working primarily due to a major internet outage on October 20, 2025, linked to a widespread disruption at Amazon Web Services (AWS). AWS experienced significant connectivity issues in its US-EAST-1 region, which impacted many internet services including Snapchat. This caused problems like inability to log in, load snaps, send messages, and in some cases, temporary account lockouts. Although the number of reported issues has decreased since the peak, some users still experience difficulties with the app.
In addition to the outage, common user-level troubleshooting steps may help once service stabilizes or for individual app issues: updating Snapchat to the latest version, restarting the app or device, checking internet connection, and clearing the app cache.
Overall, Snapchat’s problems today are mainly due to upstream AWS service outages affecting its network infrastructure, and users should expect restoration as AWS resolves its issues.