Revolut has drawn criticism and scrutiny in several areas, prompting many to label it as problematic. Below is a concise synthesis of common concerns and the context behind them, drawing on multiple sources up to late 2024 and 2025. Key concerns people raise

• Customer support and refunds in fraud or scam scenarios: Numerous consumer voices report slow or unsatisfactory responses from Revolut when accounts are compromised or when they fall victim to scams, with some cases not reimbursed, even where fraud occurred promptly. Critics argue that reimbursements are not guaranteed and that handling can feel impersonal or opaque.

• Fraud and security experiences: Reports exist of account takeovers, unauthorized transfers, and fraud-related losses, sometimes with victims feeling left to navigate disputes largely on their own. Regulators and consumer groups have highlighted these issues as part of broader debates about how thoroughly Revolut protects users.

• Transparency of exchange rates and fees: Some users and reviewers complain about perceived opacity around real-time rates, especially during weekends or for certain exotic currencies, which can lead to higher costs than expected.

• Account closures or holds: There are anecdotes of accounts being blocked or funds being held during investigations, which can disrupt access to money, particularly for users who rely on Revolut for international transfers or business operations.

• Regulatory and licensing scrutiny: Revolut has faced ongoing regulatory reviews, including scrutiny over its full banking license progress and risk controls in light of rapid growth. This has contributed to perceptions of risk or instability among some observers.

Why some people still consider Revolut acceptable or advantageous

• Low-cost currency exchange and multi-currency features: Revolut remains popular for cost-effective currency exchange and its multi-currency wallet, especially for international travel and cross-border transactions. Many users admire its speed and global reach for everyday spending.

• Broad feature set: Beyond banking-like services, Revolut provides investing, crypto-related services, and other financial tools, which appeals to users seeking an all-in-one platform.

What to weigh if considering Revolut

• Fraud handling and refunds: If potential scams or account compromises are a key concern, review the platform’s documented policies and user experiences around reimbursements and the Financial Ombudsman outcomes in your jurisdiction. Some independent outlets and consumer bodies have reported higher dispute volumes relative to traditional banks, which is important to consider.

• Regulatory status and protections: Understand that Revolut operates as an e-money institution in many regions rather than a full banking license in some markets, which can affect deposit protections and dispute remedies.

• Fees and exchange rates: Check current fee schedules and real-time exchange rate policies, especially for weekend trades or less common currencies, to avoid surprise costs.

If you’d like, I can narrow this down to:

• Your country of residence and the specific Revolut services you’re considering (personal vs business, and any crypto features).
• Your primary use cases (travel, international transfers, salary deposits, budgeting).
• A comparison with a couple of local alternatives (traditional banks or other fintechs) to weigh trade-offs.

Note: The above points reflect widely reported concerns and experiences shared by users and consumer organizations, not a blanket statement about Revolut’s quality. If you want, I can pull the latest detailed reports or discuss recent regulatory updates for your region.